Your support agent retrieves too much and still escalates the hard questions
Current failure
Long articles and runtime chunking force the agent to load large context windows without reliable provenance.
Card Network fix
Card Knowledge converts the support corpus into atomic, cited units that can be retrieved by topic, product, policy, and relationship.
Expected outcome
Smaller context windows, more grounded answers, and a measurable path to higher deflection.
Commercial path
Start with Card Knowledge. Use the Knowledge Sprint when the corpus needs implementation and evaluation.